If we cut your order incorrectly, we’ll re-cut and send you a replacement as soon as possible. Just let us know within 14 days from delivery.
It's rare, but sometimes mistakes are made, if we cut your order incorrectly, outside of our +/- 1mm tolerance, just send us a photo and we'll re-cut and send a new one out to you straight away. We’ll even collect our mistake to ensure it's recycled appropriately.
We endeavour to cut as accurately as possible and as a result, our tolerance can be plus or minus +/- 1mm. That means your cut sheet could be +/- 1mm smaller or larger than the size you specified. If we cut outside of this tolerance then we’ll send a replacement.
We wish it could but unfortunately our re-cut guarantee isn’t valid for items that don’t fit due to your measurements being incorrect. When submitting your order to us, make sure that you have measured the dimensions you require at least twice, to ensure you get the same measurements on both occasions. It's also important to check that your tape measure is accurate, don’t use a fabric tape or one that belonged to your great grandma. Use a steel tape measure, make sure you’re using it correctly and that you’re measuring in millimetres. Unfortunately we can't be held responsible for mistakes you make in your measurements and we do not recut if you have provided us with the wrong measurements, we only recut if the mistake is ours.
If the item you’ve ordered is no longer in stock or has been discontinued we won’t be able to recut for you but we will do our best to provide the next best material for your project.
If you’ve damaged the item and it no longer fits then unfortunately it won’t be valid for our re-cut guarantee so please make sure you report any damage to us made in transit on the day of delivery.
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FALSE ADVERTISING BY CUT MY.
Your Order #000682056
Placed on 25 Mar 2024, 16:41:30
THE WORST CUSTOMER SERVICE I HAVE EXPERIENCED IN 25 YEARS.
Just wanted a simple worktop cut for utility room and I've waited a month for it to arrive rather than a week as stated....the phoneline has been switched off...no reply to emails...wonder what condition my order will arrive in - IF it ever arrives?? I'd like my money back if CutMy can't deliver this straight forward order. Looks like no current customers are satisfied.
I'D BE COMPLETELY CRAZY TO USE THIS COMPANY AGAIN !
"Hello Amber Lovelle,
Great news! We've received your order.
Thank you for choosing Cut My, we will email you as soon as your order has been shipped which we expect to be on 8th April
If you have questions about your order you can email us at an email we don't reply to or call us on a helpline we've now switched off at 01903 389024."
Your Order #000682056
Placed on 25 Mar 2024, 16:41:30
Amber,
12 hours ago
Verified
Very friendly and efficient service
Very friendly and efficient service. Good product, quick delivery, and no complaints from me!
JT,
19 hours ago
Verified
Everything was perfect
Everything was perfect. Flawless!
customer,
1 day ago
So pleased I chose to repair instead of replace!
measured my damaged ikea nightstand tops and ordered melamine tops to match. They arrived well packaged, in about 10 days (I was not in a rush so did not mind the wait). I used the old, damaged tops as a template to drill new holes on the underside for the fixings and they look like NEW! So pleased I chose to repair instead of replace. It was so easy and saved me a huge amount of money.
Sheryl,
1 day ago
Verified
Accurate!
Boards were cut accurately and protected well for shipping. Despite this, one of the boards suffered slight damage.
Mr Sutherland,
1 day ago
Verified
All xut to correct size but order was…
All xut to correct size but order was late
Will use again
Mr David Cassels,
2 days ago
Verified
Arrived as described
Arrived as described, on time and ggod quality, thanks!
Fabian Chifor,
2 days ago
Verified
Nice ply / packed well but 2 of 4 undersized!
Nice ply / packed well.
Not sent that quickly & two of the 4 panel's (all supposed to be the same size) were slightly under sized so couldn't be used for the job intended!
Nigel Hall,
2 days ago
Verified
Profecional manner & a very good…
Profecional manner & a very good haircut, get what you ask for not what barber thinks would look best
Lee Finlayson,
2 days ago
Verified
Good service
Good service
D Armitage,
2 days ago
Verified
Excellent!
Excellent!
Dave,
2 days ago
Verified
trouble-free
trouble-free, fast delivery, well-packaged goods
GRZEGORZ STANUCH,
2 days ago
Verified
Ease of ordering
Ease of ordering
Communication
Product arriving well packaged
Sarah Mead,
2 days ago
Verified
Needed new Perspex windows for my shed…
Needed new Perspex windows for my shed and Cut My did a fine job with accurate cutting and smooth edges which fitted perfectly - having tried to cut Perspex myself at first I would recommend them strongly !
Oliver
Oliver ,
2 days ago
Verified
Very well packaged- very happy
Very well packaged, easy to use and a really good price. Really changed the room. The measurements on the site telling you exactly how much to measure between columns (when you order) is very helpful. It’s in a picture above the order section.
Anita,
2 days ago
Verified
Accurate cutting and well packaged
Accurate cutting and well packaged. Arrived at time expected. I have used this company before and will do again.
Robert Hall,
2 days ago
Verified
Perfect cut
Perfect cut , and great quality .
Katarzyna Zarska,
2 days ago
Verified
Very impressed with the finished…
Very impressed with the finished product. Fit perfectly on top of low level bookcase.
Mr Martin,
3 days ago
Verified
Excellent service.
The stuff I ordered was as I expected which should not be difficult as the ordering process was not a challenge. The thing that impressed me was that I picked it up myself. They have a few units on the industrial estate so I went to the wrong one. The person I spoke to was extremely helpful as were the other people I dealt with at the correct unit. The members of staff I spoke to are a tribute to their company. A big 5 stars from me
CHRIS PULLEN,
3 days ago
Verified
cut to perfect size as ordered
cut to perfect size as ordered
Endaff Bowen,
3 days ago
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